Delivery & returns policy
1. We deliver to almost all parts of India. All orders shall be processed for dispatch within 24 hours and delivered to you as soon as possible.
2. Any order placed on late weekend i.e. on Saturday post 6:00 pm will be automatically process for dispatch on Monday.
3. Applicable shipping charge for all orders below Rs.500 is Rs.50/- , below Rs.1000 is Rs.75 and below Rs.1500 is Rs.100. Free shipping all over India on orders above Rs.1500/-
4. Shipping Details should be correct and any delay in delivery due to wrong address details will be sole responsibility of customer only.
5. If you are not present when our courier attempts to deliver your order, the courier will try to call or message you. Two additional attempts will be made on consecutive days, after which your package will be returned to our fulfilment center and your account will be refunded for the order amount.
6. We provide cash on delivery option. However, you bear the responsibility of your presence on the arrival of your shipments in order to avoid unnecessary cancellations.
We only ship within India but accept most international credit cards.
Most orders arrive within 2 – 9 business days. For remote areas, orders will be delivered within 7 – 14 business days.
- Chennai – within 2 days
- Coimbatore – within 3 days
- Bangalore – within 3 days
- Goa – within 5 days
- Pune – within 5 days
- Mumbai – within 5 days
- New Delhi – 5 to 7 days
- Noida – 5 to 7 days
- Gurgaon – 5 to 7 days
- Hyderabad & Telangana – within 3 days
- Kolkata – 5 to 7 days
All orders will be shipped from Chennai (Tamil Nadu).
We are trying to add delivery timelines for other cities & towns. In the meantime, if you didn’t find your city/town here, please contact us.
For Damaged Goods
On delivery please check for any damage to your package.
If you spot any damage to the package, please contact us immediately and provide the order number along with details of the problem. We will arrange to replace or refund your order, which ever your preference, as long as you notify Goodness Pet Foods of your decision to process a return and refund within 14 days period.
For Un-Damaged Goods
If your order is delivered correctly and you change your mind or simply want to cancel your order please notify Goodness Pet Foods within 7 days. Once we have acknowledged your request to return the goods for a refund, you have a further 7 days in which to return the goods to Goodness Pet Food’s registered address (see contact information). You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
If you change your mind after you have placed an order but before delivery, we will incurred a charge for the returned goods, this cost will be deducted from your refunded amount.
Any goods returned should be in saleable condition, please note we can only accept unopened bags.
All returned goods must be received by Goodness Pet Foods before any refund can be issued. Your refund will be processed as soon as possible once in receipt of those goods, but please allow up to 30 days.